Case Management: What It Is and Why It Matters

benefits-case-managerA case manager is an advocate and mentor who helps clients overcome obstacles and meet their goals by providing support and guidance. Having a quality case manager can make a significant difference in a person’s recovery.

There are three main functions of a case manager:

  • To coordinate care with the rest of the treatment team to ensure that their client is receiving an adequate combination of recovery services and therapies.
  • To serve as a resource and primary point of contact for family.
  • To plan for aftercare.

Treatment can be an overwhelming time for clients and their families, and a case manager provides reassurance for both parties by ensuring that their client is staying on track and progressing through treatment.

The Client/Case Manager Relationship

Community is such an essential aspect of recovery. Clients spend time building valuable relationships with peers and staff, and one of the most important relationships to emerge is the one between client and case manager.

Addiction is isolating, and a case manager serves as a resource and, more importantly, an advocate. Knowing that you have someone who cares about you and is as invested in your recovery as you are is reassuring.

Over time, case managers get to know their clients, their circumstances and their needs very well. Since treatment plans aren’t static or one-size-fits-all, it’s the responsibility of the case manager to make the plan individualized and sustainable, and continually update it for the most effective, positive outcome.

Planning for Life After Treatment

Treatment is a lot of work, but the real work begins when you’re out of treatment. The transition back into “the real world” is often difficult, which is why clients and case managers spend a good deal of time preparing for life after treatment.

Client and case manager work together to develop an individualized post-treatment plan designed around the client’s unique circumstances. The plan includes clear instructions and resources that will help a client maintain recovery and prevent relapse while enjoying their newfound sobriety.

A significant amount of time is also spent setting goals, both during and after treatment. Case managers help their clients set and achieve their goals, whether that’s by encouraging them to meditate for 10 minutes a day, helping them further their education or preparing them to re-enter the workforce.

Recovery is challenging, and it’s the case manager’s job to make sure their client is staying on track. Segue Recovery Support offers case management and recovery coaching to keep clients engaged in their recovery. Our Recovery Support Specialists work with each client for 12 months, providing coaching, case management and monitoring throughout every step. For more information about our recovery coaching services, contact us at 1-866-905-4550.